HS Enterprises

🏢 Who We Are

HS Enterprises is a sole proprietorship business operated by PRINCE KUMAR, based in Meerut, Uttar Pradesh, India.

We operate multiple brands and business verticals under the same proprietorship. Our brands may have different products, services, policies, and customer experiences, but the underlying legal business remains HS Enterprises unless specifically stated otherwise.

🌐 Our Brands

• FungiFood — Mushrooms, agriculture and cultivation.
• LunaMart — E-commerce and online retail.
• SafeX — Fire safety and related products/services.
• coreX — Sports and manufacturing products.
• PureLac — Fresh milk, dairy and related products.

We may introduce new brands, products, services or business divisions in the future. A brand name does not automatically represent a separate legal entity.

🤝 Using Our Services

By visiting our websites, contacting us, placing an order, purchasing a product or using a service operated by HS Enterprises, you agree to these terms and the policies applicable to that particular service.

Product-specific or brand-specific conditions may apply where necessary. If a specific policy provides additional terms, those terms will apply to the relevant transaction.

🛍️ Products & Services

• We try to keep product descriptions, images, prices and specifications accurate.
• Small differences may occur due to packaging, screens, manufacturing or natural variation.
• Products must be used only for their intended purpose.
• Instructions, warnings and storage requirements should always be followed.

Nothing on this page is intended to remove or restrict any mandatory consumer rights available under applicable Indian law.

🧾 Orders & Accuracy

• Orders are normally confirmed after successful payment and availability verification.
• Please make sure your name, phone number and delivery address are correct.
• We may contact you if additional verification is reasonably required.
• Orders may be cancelled where there is a genuine stock, technical, payment or fraud-related issue.

A small mistake in an address or phone number can delay delivery, so please double-check your information before completing an order.

💳 Payments & Digital Transactions

We may accept UPI, cards, net banking, wallets, payment gateways, bank transfers, cash-on-delivery and other payment methods made available by us.

• Payments may be processed through trusted third-party payment providers.
• We do not normally receive or store your complete card details.
• A payment attempt does not always mean an order was successfully confirmed.
• If money is debited but the order fails, contact us with the transaction reference.

Eligible failed or reversed transactions will be handled through the applicable payment provider or another appropriate refund method.

💰 Pricing, GST & Invoices

• Prices are displayed with applicable tax information as required.
• GST will be charged wherever applicable under Indian tax law.
• Shipping or other applicable charges may be shown separately.
• Tax invoices will contain applicable GST and transaction information.

If you require a business/GST invoice, please provide accurate legal business information and GSTIN where applicable.

GSTIN: [YOUR GSTIN / IF APPLICABLE]

🚚 Shipping & Delivery

• We may ship through courier, logistics and delivery partners.
• Delivery timelines are estimates unless a specific commitment is stated.
• Remote locations, weather, holidays and logistics conditions may affect delivery.
• Please ensure someone is available to receive the shipment where required.

Once an order is handed to a logistics partner, we continue to assist with genuine delivery issues and will work with the relevant partner to resolve them.

📦 Damaged, Wrong or Missing Items

If your order arrives damaged, incorrect, incomplete or with visible signs of tampering, please contact us as soon as possible.

• Photos or videos of the package and product can help us resolve issues faster.
• Please keep the original packaging until the issue is resolved.
• We may request your order number, invoice or delivery information.
• Depending on the situation, we may offer replacement, reshipment, repair or refund.

🔄 Returns & Exchanges

Return and exchange eligibility depends on the product, brand and nature of the transaction.

• Some products may be returnable within a specified period.
• Products may need to be unused and returned with original packaging.
• Perishable, personalised, hygiene-sensitive or consumed products may have different rules.
• Product-specific return conditions will be shown where applicable.

These conditions do not override any mandatory rights provided to consumers under applicable Indian law.

💸 Refunds

If a refund is approved or legally required, we will normally send it through the original payment method or another appropriate lawful method.

• Bank and payment-provider processing times may vary.
• Refund status may depend on the payment gateway or issuing bank.
• Eligible failed transactions will be handled appropriately.
• We will not intentionally delay a refund that is legally or contractually due.

⚖️ Consumer Protection

HS Enterprises aims to operate in accordance with applicable Indian consumer-protection laws, including the Consumer Protection Act, 2019 and, where applicable, the Consumer Protection (E-Commerce) Rules, 2020.

We do not intend these terms to remove, reduce or unfairly restrict statutory consumer rights.

Customers may have legal remedies concerning defective goods, deficient services, misleading representations, unfair trade practices and other matters recognised by applicable law.

🍄 FungiFood

FungiFood focuses on mushrooms, cultivation, agriculture and related products and solutions.

• Fresh and perishable products should be stored as instructed.
• Natural products may vary slightly in appearance, size or shape.
• Grow-kit and cultivation results depend on care and environmental conditions.
• Instructions supplied with individual products should be followed carefully.

🛒 LunaMart

LunaMart is our e-commerce and online retail business.

Products may come from HS Enterprises or, where specifically stated, from third-party suppliers or sellers. Applicable seller information, product conditions and transaction details will be provided where required.

🧯 SafeX

SafeX focuses on fire-safety products, equipment and related services.

• Fire-safety products must be used for their intended purpose.
• Installation and maintenance should be performed appropriately.
• Some premises or applications may require professional inspection or certification.
• Customers remain responsible for following applicable safety requirements.

Fire-safety equipment should never be treated as a substitute for proper fire-safety planning or statutory compliance.

🏏 coreX

coreX focuses on sports and manufacturing products, including cricket-related products.

Products should be used for their intended purpose and according to applicable instructions.

Unauthorised modification or misuse may affect product performance and applicable warranty coverage.

🥛 PureLac

PureLac focuses on fresh milk, dairy and related food products.

• Fresh and perishable products should be refrigerated or stored as instructed.
• Customers should follow applicable storage and consumption instructions.
• Expiry, use-by and best-before information should be checked where provided.
• Perishable products may have special return and cancellation conditions.

Food products are handled subject to applicable food-safety and regulatory requirements.

🔒 Your Privacy

We collect information that is reasonably required to operate our services, such as your name, phone number, address, order details, payment references and support information.

• We use information to process orders and provide customer support.
• We use information where necessary for billing, taxation and legal compliance.
• We do not sell or rent personal information as a business practice.
• We take reasonable measures to protect information in our systems.

🛡️ Your trust matters — your data stays safe with us.

🛡️ Data Protection

Personal information is handled in accordance with applicable Indian privacy and data-protection requirements, including the framework established by the Digital Personal Data Protection Act, 2023 and applicable rules and provisions when in force.

Depending on the service, you may have rights concerning your personal information, subject to applicable law.

⚡ While no system is 100% risk-free, we continuously improve our security measures.

📱 Communication & Third-Party Platforms

We may use trusted services such as payment providers, logistics companies, email providers, WhatsApp, Meta platforms, Telegram, analytics services and other technology providers to operate our business.

These providers may process information according to their own policies and applicable law.

We may also contact customers regarding orders, support, service updates or promotional communication where permitted.

📊 Analytics & Advertising

We may use analytics and advertising technologies to understand how our websites are used, improve our services and measure advertising performance.

These technologies may include cookies, pixels or similar tools. Where required, applicable consent and privacy choices will be provided.

🍪 Cookies

Our websites may use cookies or similar technologies for essential functionality, preferences, security, analytics and improving the user experience.

You can manage or disable certain cookies through your browser or available website settings. Some functionality may not work correctly if essential cookies are disabled.

🤝 Third-Party Services

We work with third parties for payments, shipping, hosting, communication, analytics and other business functions.

We select services we believe are appropriate for their intended use, but third-party systems may have their own terms, policies and technical limitations.

If something goes wrong with a third-party service, we will reasonably assist in resolving issues related to your transaction.

💡 Customer Responsibility

• Provide accurate contact, billing and delivery information.
• Use products according to their intended purpose.
• Follow storage, safety and handling instructions.
• Do not misuse payment systems, refunds, coupons or customer support.

For products where results depend on environmental conditions, individual results cannot always be guaranteed.

🚫 Fraud & Misuse

We may investigate suspicious transactions, payment abuse, false refund claims, coupon misuse, identity misuse or other unlawful activity.

Orders may be placed on hold or cancelled where reasonably necessary and permitted by law.

Genuine customers will always retain their applicable legal and consumer rights.

©️ Intellectual Property

HS Enterprises, its brands, logos, website designs, photographs, graphics, text and original materials may be protected by applicable intellectual-property laws.

The names FungiFood, LunaMart, SafeX, coreX and PureLac may be owned by, operated by or licensed to HS Enterprises or the relevant rights holder.

Please do not copy, reproduce, modify or commercially use our original material without appropriate permission.

⭐ Reviews & User Content

If reviews, photographs, testimonials or other user content are submitted, they should be genuine, lawful and relevant.

Fake reviews, impersonation, fraudulent ratings, abusive content or material that infringes someone else's rights may be removed where appropriate.

⚠️ Liability

We aim to provide reliable products and services, but certain events may be outside our reasonable control.

To the extent permitted by law, HS Enterprises will not be responsible for indirect or consequential losses arising from circumstances that could not reasonably have been prevented.

Nothing here excludes liability or consumer rights that cannot legally be excluded under Indian law.

🌧️ Events Beyond Our Control

Delivery or service may sometimes be affected by natural disasters, severe weather, government restrictions, strikes, transportation disruption, infrastructure failures, major technical incidents or other circumstances beyond reasonable control.

When reasonably possible, we will communicate significant delays and work toward a practical resolution.

📩 Complaints & Grievance Redressal

We want problems to be solved directly and fairly. If something goes wrong, please contact us first with your order number, invoice, transaction reference or other relevant details.

We will make reasonable efforts to acknowledge and resolve legitimate complaints within the timeframe applicable to the relevant transaction and law.

⚖️ Indian Law

These terms are governed by the laws applicable in India.

Subject to applicable law, disputes may be addressed before the appropriate courts, Consumer Commissions or other competent authorities.

Nothing in these terms prevents a consumer from exercising a statutory right available under applicable Indian law.

📝 Changes to These Terms

As HS Enterprises grows, our products, brands, services and legal requirements may change.

We may therefore update these terms from time to time. The latest version will be published on the applicable website.

Changes will generally apply from the date they are published unless applicable law requires otherwise.